Ravaged by Viruses

Today I put on my Computer Repair hat. My wife has complaining how slow her computer has become. When I looked at it, Norton was regularly reporting that it was blocking attacks. One of the attacks was trying to write to dvdupgrade.exe, which I found odd because she doesn't have a DVD player in her laptop.

I am very disappointed because (A) Microsoft says that Windows 8Defender eliminates   the need for a third party protector; and (B) I paid extra to have Norton. And it still got infected!

The system restores wouldn't go back far enough. So the next thing to do?

Factory reset. Once infected there is no way to fight the viruses. There is no way to know that very thing has been cleaned. The best course of action is to Nuke and Pave. Game Over. Start up fresh and new.

Luckily, I have her save all her data to The cloud, and all her apps (all two of them) can be easily reinstalled.