On April 15 I accepted a rate of $119.18. Since Time Warner bills one month on advance, that new price should appear on my next bill, right? Wrong. The bill arrived at $178!
I called and the first operator wasn't helpful.
So I called back to get someone else. This second fiddled with the bill and got it down to $142. But hay! What about my $119 price? Why is that not reflected on my "we bill one month in advance" bill? If I accepted $119 on April 15, then the time period of April 23 through May 22 should be $119.
It is almost as if Time Warner wants its customers to go to Dish. Is Time Warner trying to drive itself out of business? I am just one customer and look at the crazy things I have gone through to try to get a decent monthly rate! I think they hope that by making things this difficult, you will just give up and pay the high bill.
Hi Kevin, Firstly wanted to thank you for the AirSight IP network camera post you made a couple of years ago. Helped me tremendously today. Regarding Time Warner, I went through similar pain. I was on the phone over an hour. Ended up cancelling phone and cable TV and keeping internet. I went with Dish and they installed 2 days after I called. Everything worked. Life was good. The bad news is that the Dish billing department sent me an email 2 weeks later. They said they are sorry I cancelled my service. When I called them and told them I did NOT cancel my service, they said hmmmm. OK, they would need all my credit and personal information again and they would setup my account again. The funny thing is that 30 minutes before this same Dish person had verified my identity with my personal account information. They already had it but they were going to make me tell them AGAIN. So I cancelled on the spot. So, today we have an outdoor HD antenna, Roku, Netflix, Amazon Prime and a Roku channel called Sling. Works for us. Good luck.
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