Nordic's extended warranty service is ran by crooks, from my experience. Whenever I needed a part I was hassled. Parts were often delayed - at one point the elliptical sat unusable for 4 months while I waited for a part. They always wanted me to pay for things I should get for free. And when the extended warranty came to an end and I called 5 days later to renew? They said I couldn't renew it because it had expired. No amount of escalation or yelling could change this situation. While I am glad I had an extended warranty, I can NOT recommend using Nordic's warranty service.
Without access to parts, I started creating my own parts out of things I had in my workshop.
Then I found ereplacementparts.Com . They are able to get all kinds of parts for my elliptical, so, I ordered a new bushings sleeve and axel cover.
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